Refund policy

At Spinello's Pizza, customer satisfaction is our top priority. Due to the perishable nature of our delicious frozen pizzas, we have specific policies in place regarding refunds and returns.

1. Perishable Product Policy

All sales are final due to our products being perishable in nature. Please understand will gladly offer an in-kind replacement or refund in the following situations:

• Your order arrives damaged or spoiled

• You receive the wrong item(s)

• Your order was never delivered

Please inspect your shipment upon arrival and contact us within 24 hours if there is a issue that needs to be resolved.

2. Reporting an Issue

If you experience an issue with your order, please contact us at support@SpinellosPizza.com with the following information:

• A valid order number

• A clear and concise description of the issue

• Photos of the product and packaging (only if applicable)

We will not process a claim without proper documentation.

3. Shipping Delays

We are not responsible for delays caused by in-climate or untimely weather, incorrect addresses provided by the customer, or carrier-related delays. However, if your product arrives spoiled due to a verified delay on our end, we would be happy to issue a refund or in-kind replacement.

4. No Returns

We do not accept returns of perishable goods due to food preparation standards and the high quality of our products. We will refuse accepting any product sent back so please do not attempt to return it.

5. Cancellations

Orders may be canceled within 60 minutes of being placed. After that window of time, we begin preparing your order and are unable guarantee cancellation or refund.

6. Contact Us

If you have questions about your order or our policies, please don't hesitate to reach us at:

 Email: support@SpinellosPizza.com

 Phone: +1 (704) 268-9353